Access & Security

Every action signed in. Every session yours to end.

Each workspace is sealed off from every other, every administrative action requires a valid sign-in, and you can see and revoke each device your account is signed in on.

What the platform enforces

Each of these is applied by the application itself rather than left to procedure — the distinction that decides whether a control survives a busy week.

Workspace isolation

Every administrative request is scoped to the signed-in business. One workspace can never reach another’s records.

Sign-in on every action

Creating, editing, deleting and status changes all require a valid session. Unauthenticated requests are refused outright.

Automatic lockout

Five consecutive failed sign-ins lock the account for fifteen minutes. A successful sign-in clears the count.

Silent password reset

A reset request never reveals whether an email is registered, so the form cannot be used to discover accounts.

Time-limited reset links

Reset links expire an hour after they are issued. Expired links are refused with a prompt to request a new one.

Short-lived credentials

Access credentials last minutes, not weeks, and are refreshed against a longer-lived session that rotates as it is used.

Session list and revoke

See every device your account is signed in on, with its last-active time, and end any of them individually.

Suspension stops everything

A suspended workspace blocks public access, sign-in, booking, support submissions and outbound email in one action.

Platform-only controls

Listing, creating and suspending workspaces is restricted to the platform operator, and the platform’s own workspace cannot be suspended.

What this does not do

Worth knowing before you buy rather than during a trial. This is how the platform works today.

No per-user permission tiers

Any user signed in to a workspace can perform every administrative action in it — manage services, update bookings, change branding and settings. Where separation of duties matters, run a separate workspace per team or brand; each is fully isolated, and each carries its own subscription.

The log covers access, not content

Sign-in and session events are recorded with device and address. Content changes — a service edit, a booking status update, a settings change — are not currently written to that log, so treat it as a security record rather than a full change history.

Separation by workspace

Multi-brand operators

Each brand gets its own workspace, domain, catalogue and staff. Nobody working on one can see another.

Resellers

Every client sits in an isolated workspace. Their staff sign in to theirs; you keep the platform view.

Multi-location businesses

Give each location its own workspace when branch data genuinely should not be shared between managers.

Single businesses

One workspace, one team, everyone trusted with the same access — which is how most small operators work anyway.

Frequently Asked Questions

Frequently asked questions

Can one business see another business’s data?

No. Every administrative request is scoped to the workspace of the signed-in user, so a business only ever sees and manages its own services, categories, bookings, branding and settings. This is the platform’s strongest and most strictly enforced boundary.

Can I give team members different permission levels?

No. Any user signed in to a workspace can perform every administrative action in that workspace. Where separation of duties matters, the route is a separate workspace per team or brand — each fully isolated from the others, each on its own subscription.

What happens if someone guesses at a password?

The account locks automatically after five consecutive failed sign-ins and stays locked for fifteen minutes. A successful sign-in clears the count. Password reset never reveals whether an email address is registered, so the sign-in screen cannot be used to discover accounts.

Can I see where my account is signed in?

Yes. Every active session is listed with its device and last-active time, and you can revoke any of them individually. Access credentials are short-lived and refreshed against a longer-lived session that rotates as it is used.

Is there an activity log?

There is a security log covering sign-in and session events — who signed in, from what device and address, and when. It does not currently record content changes such as service edits or booking status updates, so it should not be relied on as a full change history.

What happens to a workspace that is suspended?

Everything stops. A suspended workspace cannot be reached publicly, its administrators cannot sign in, its booking form and support form both refuse submissions, and no outbound email is sent from it. Only the platform operator can suspend or restore a workspace.

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